At OXYHB, we believe that reliable after-sales support is just as important as manufacturing high-quality hyperbaric chambers.
From the moment your equipment is delivered, our technical team is committed to helping you achieve safe installation, reliable operation, and long-term performance.
Whether you purchase a chamber for a private wellness room, clinic, wellness center, or commercial facility, we provide comprehensive support throughout the life of your equipment.
Warranty Coverage
Every OXYHB hyperbaric chamber undergoes factory testing before shipment.
Our warranty program covers manufacturing defects under normal operating conditions according to the warranty terms provided with your purchase.
Warranty coverage may include:
- Chamber structural components
- Electrical control systems
- Control panel
- Oxygen supply equipment
- Air compressor
- Pressure control components
- Factory-installed accessories
Consumable items and damage resulting from improper operation, unauthorized modification, accidents, or force majeure are not covered under the standard warranty.
Technical Support
Our technical support team is available to assist customers with:
- Product operation
- Installation guidance
- Routine maintenance
- Troubleshooting
- Software or control system questions
- Replacement part recommendations
- Technical documentation
Support is available remotely through email, video communication, and other online channels.
Installation Services
Depending on the project location and customer requirements, OXYHB can provide:
- Installation guidance
- Remote commissioning
- On-site installation support
- System testing
- Operator training
Installation services vary according to project location and contract terms.
Spare Parts Availability
To support long-term equipment operation, OXYHB provides genuine replacement parts for our hyperbaric chambers.
Available parts include:
- Electrical components
- Pressure gauges
- Valves
- Oxygen system accessories
- Air compressors
- Control system components
- Sealing components
Our technical team will recommend compatible replacement parts based on your chamber model.
Maintenance Recommendations
Regular maintenance helps maintain reliable equipment performance.
We recommend:
- Routine visual inspections
- Scheduled cleaning
- Periodic system checks
- Pressure system inspection
- Electrical safety inspection
- Replacement of consumable components when necessary
Detailed maintenance procedures are included in the user manual supplied with each chamber.
Remote Assistance
Many technical questions can be resolved remotely.
Our engineers can provide:
- Video support
- Remote troubleshooting
- Operating guidance
- Technical documentation
- Maintenance recommendations
If additional service is required, we will work with customers to determine the most appropriate solution.
International Customer Support
OXYHB serves customers worldwide.
For international projects, we provide:
- Export documentation
- Installation guidance
- Remote commissioning
- Technical consultation
- Spare parts support
- Long-term service assistance
Support services are coordinated according to customer location and project requirements.
Returns & Order Cancellation
Because most OXYHB hyperbaric chambers are manufactured according to customer specifications or project requirements, orders generally cannot be canceled once production has begun.
Requests related to order modifications or cancellations should be discussed with our sales team as early as possible.
If equipment arrives with shipping damage or manufacturing defects, customers should notify OXYHB promptly so that we can investigate and provide an appropriate solution.
Contact Our Support Team
If you require technical assistance, maintenance support, spare parts, or warranty information, our customer service team is ready to help.
We recommend providing the following information when contacting us:
- Chamber model
- Serial number
- Purchase date
- Description of the issue
- Photos or videos (if applicable)
Providing complete information helps our engineers respond more efficiently.
OXYHB Service Commitment
Our goal is to build long-term partnerships by providing dependable products and responsive technical support.
From engineering consultation and installation to maintenance and after-sales service, OXYHB is committed to supporting customers throughout the entire lifecycle of every hyperbaric chamber.
For service inquiries or technical assistance, please contact our support team through the contact information available on our website.